Frequently Asked Questions

Brandzone Marketplace is an online platform that connects buyers and sellers. We provide a secure environment for businesses and individuals to buy and sell products and services.

Yes, Brandzone is free for buyers. Sellers pay a small commission only when they make a sale. There are no listing fees or monthly subscriptions for basic accounts.

You can contact our customer support team through our Contact page, email at support@brandzone.com, or phone at +1 (555) 123-4567. We're available 24/7 via email and chat.

1. Browse products and add items to your cart
2. Click the cart icon and review your items
3. Click "Proceed to Checkout"
4. Enter shipping and billing information
5. Select payment method and complete payment
6. You'll receive an order confirmation email

Yes, you can cancel your order if it hasn't been shipped yet. Go to "My Orders" in your account, select the order, and click "Cancel Order." If the order has already shipped, you'll need to request a return after receiving it.

To return a product:

1. Go to "My Orders" in your account
2. Select the order you want to return
3. Click "Return Item"
4. Select the reason for return
5. Print the return shipping label
6. Pack the item and ship it back
7. Once received, your refund will be processed

To become a seller:

1. Click "Become a Seller" in the navigation
2. Create a seller account with your business details
3. Submit required documents for verification
4. Wait for approval (usually within 1-2 business days)
5. Once approved, start listing your products

You can sell a wide variety of products including electronics, fashion, home goods, beauty products, books, and more. However, we prohibit the sale of:

• Illegal items or substances
• Counterfeit or replica products
• Weapons and firearms
• Adult content
• Live animals
• Dangerous chemicals

There are no upfront costs to sell on Brandzone. We only charge a commission when you make a sale:

• 5-15% commission per sale (varies by category)
• Payment processing fees: 2.9% + $0.30 per transaction
• No listing fees for basic listings
• Optional promotional fees for featured listings

We accept:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Mobile Money (M-Pesa, Airtel Money, Tigo Pesa)
• PayPal
• Bank Transfer
• Cash on Delivery (selected areas only)

Yes, Brandzone uses industry-standard encryption and security measures to protect your payment information. We never store your full credit card details on our servers. All payments are processed through secure payment gateways that are PCI-DSS compliant.

Refunds are processed within 5-10 business days after we receive the returned item. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 24-48 hours
• Mobile Money: 1-3 business days
• Bank Transfer: 3-7 business days

Shipping times vary depending on:

• Seller location and processing time
• Shipping method selected (standard vs express)
• Your delivery address
• Customs clearance (for international orders)

Estimated delivery times are shown on the product page and during checkout.

Shipping costs depend on:

• Product weight and dimensions
• Shipping destination
• Shipping speed (standard vs express)
• Seller's shipping policy

Shipping costs are calculated at checkout before you complete your purchase. Some sellers offer free shipping on certain products or orders over a specific amount.

Yes, many sellers on Brandzone offer international shipping. During checkout, you'll see if the seller ships to your country and the estimated shipping costs. Please note:

• International shipping takes longer than domestic
• You may be responsible for customs duties and taxes
• Some products may have shipping restrictions
• Check the seller's shipping policy before ordering

To reset your password:

1. Click "Login" on the top right
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Click the reset link and create a new password

To update your email address:

1. Log in to your account
2. Go to "Profile" in your account settings
3. Click "Edit Profile"
4. Update your email address
5. Verify your new email address via the confirmation email
6. Your email will be updated after verification

To delete your account:

1. Go to your Profile settings
2. Scroll to "Account Management"
3. Click "Delete Account"
4. Confirm your password
5. Read and acknowledge the consequences
6. Click "Permanently Delete Account"

Note: Account deletion is permanent and cannot be undone.