Help Center

To place an order:

1. Browse products and add items to your cart
2. Click the cart icon and review your items
3. Click "Proceed to Checkout"
4. Enter shipping and billing information
5. Select payment method and complete payment
6. You'll receive an order confirmation email

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Mobile Money (M-Pesa, Airtel Money, Tigo Pesa)
• PayPal
• Bank Transfer
• Cash on Delivery (available in selected areas)

You can track your order in several ways:

• From your account: Go to "My Orders" in your account dashboard
• Email notifications: We send shipping updates via email
• Tracking link: Click the tracking link in your order confirmation email
• Seller contact: Contact the seller directly through the order page

Our return policy:

• Returns are accepted within 30 days of delivery
• Items must be in original condition with tags attached
• Initiate returns through "My Orders" in your account
• Return shipping costs may apply
• Refunds are processed within 5-10 business days
• Some items may not be returnable (check product page)

To become a seller:

1. Click "Become a Seller" in the navigation
2. Create a seller account with your business details
3. Submit required documents for verification
4. Wait for approval (usually within 1-2 business days)
5. Once approved, start listing your products

Our fee structure includes:

• Commission: 5-15% per sale (varies by category)
• Payment processing: 2.9% + $0.30 per transaction
• Listing fees: Free for basic listings
• Promotional fees: Optional for featured listings

View detailed fee information on our Seller Fees page.

Manage orders through your Seller Dashboard:

• View all incoming orders in the Orders section
• Accept or reject orders within 24 hours
• Update order status (Processing, Shipped, Delivered)
• Print shipping labels and invoices
• Communicate with buyers through the order page
• Handle returns and refunds

Payment schedule:

• Funds are held for 3 days after order delivery
• After the holding period, funds become available
• Request withdrawals anytime from your Earnings dashboard
• Withdrawals are processed within 2-3 business days
• Minimum withdrawal amount: $10

To reset your password:

1. Click "Login" on the top right
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Click the reset link and create a new password

Update your profile:

• Click your profile picture in the top right
• Select "Profile" from the dropdown menu
• Update your personal information
• Change your profile picture
• Update communication preferences
• Click "Save Changes"

Manage notifications:

• Go to your Profile settings
• Click "Notification Preferences"
• Toggle email notifications on/off
• Toggle push notifications on/off
• Select which types of notifications to receive
• Set notification frequency

To delete your account:

1. Go to your Profile settings
2. Scroll to "Account Management"
3. Click "Delete Account"
4. Confirm your password
5. Read and acknowledge the consequences
6. Click "Permanently Delete Account"

Note: Account deletion is permanent and cannot be undone. All your data will be removed according to our Privacy Policy.